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General Terms and Conditions

Conditions of Use and Contracting

Access to the website and its services is both open and free of charge. However, "Yimoon Silver Jewelry, N. Schoderer" reserves the right to require the completion of a relevant form to access certain services offered on the site.

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Users must ensure the authenticity and timeliness of any data provided to "Yimoon Silver Jewelry, N. Schoderer" and are solely responsible for any false or inaccurate representations made.

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Users expressly agree to use the content and services of "Yimoon Silver Jewelry, N. Schoderer" appropriately and refrain from the following activities:

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  • Disseminating content that is illegal, violent, pornographic, racist, xenophobic, offensive, supportive of terrorism, or generally contrary to the law or public order.

  • Introducing computer viruses or performing actions that could alter, damage, interrupt, or cause errors or harm to the electronic documents, data, or physical and logical systems of "Yimoon Silver Jewelry, N. Schoderer" or third parties; as well as obstructing other users' access to the website and its services through the excessive consumption of computer resources through which "Yimoon Silver Jewelry, N. Schoderer" provides its services.

  • Attempting to access the email accounts of other users or restricted areas of the computer systems of "Yimoon Silver Jewelry, N. Schoderer" or third parties, and extracting information if applicable.

  • Infringing on intellectual or industrial property rights, as well as violating the confidentiality of information belonging to "Yimoon Silver Jewelry, N. Schoderer" or third parties.

  • Impersonating another user.

  • Reproducing, copying, distributing, making available, or any other form of public communication, transforming, or modifying the content, unless authorized by the holder of the corresponding rights or legally permitted.

  • Collecting data for advertising purposes and sending any type of unsolicited or previously consented advertising and communications for sales or other commercial purposes.

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All content on the website, including texts, photographs, graphics, images, icons, technology, software, as well as the graphic design and source code, is owned by "Yimoon Silver Jewelry, N. Schoderer" and no exploitation rights over them are transferred to the user beyond what is strictly necessary for the correct use of the website.

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Users who access this website can view the content and make authorized private copies, provided that the reproduced elements are not subsequently transferred to third parties, installed on servers connected to networks, or subjected to any type of exploitation.

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Moreover, all trademarks, trade names, or distinctive signs of any kind that appear on the website are the property of "Yimoon Silver Jewelry, N. Schoderer," and it should not be understood that the use or access to the site grants any rights over them to the user.

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The distribution, modification, transfer, or public communication of the content and any other act not expressly authorized by the holder of the exploitation rights is prohibited.

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Establishing a hyperlink does not imply any relationship between "Yimoon Silver Jewelry, N. Schoderer" and the owner of the website where the link is established, nor does it imply the acceptance or approval of its content or services by "Yimoon Silver Jewelry, N. Schoderer."

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"Yimoon Silver Jewelry, N. Schoderer" is not responsible for the use that each user makes of the materials available on this website or for the actions performed based on them.

Disclaimer of Warranties and Liability in Access and Use

The content on this website is of a general nature and intended solely for informational purposes. Full access to all content is not guaranteed, nor is its completeness, accuracy, timeliness, or suitability for any specific purpose assured.

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"Yimoon Silver Jewelry, N. Schoderer" disclaims, to the extent permitted by law, any liability for damages of any kind arising from:

  1. Inaccessibility of the website or the lack of truthfulness, accuracy, completeness, and/or timeliness of the content, including any defects or flaws in the content transmitted, disseminated, stored, made available, or accessed through the website or the services offered.

  2. The presence of viruses or other harmful elements in the content that may cause alterations in the user’s computer systems, electronic documents, or data.

  3. Non-compliance with laws, good faith, public order, commercial uses, and this legal notice due to the improper use of the website. This includes, but is not limited to, actions by third parties that infringe on intellectual and industrial property rights, business secrets, rights to honor, personal and family privacy, and self-image, as well as regulations on unfair competition and illicit advertising.

 

"Yimoon Silver Jewelry, N. Schoderer" also disclaims any responsibility for information found outside this website and not managed directly by our webmaster. The links that appear on this website are solely to inform users of the existence of other sources that may expand the content offered by this site. "Yimoon Silver Jewelry, N. Schoderer" does not guarantee or take responsibility for the operation or accessibility of linked sites; nor does it suggest, invite, or recommend visiting them, and thus it is not liable for the results obtained. "Yimoon Silver Jewelry, N. Schoderer" is not responsible for hyperlinks established by third parties.

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"Yimoon Silver Jewelry, N. Schoderer" reserves the right to cancel or modify a customer's order in the event of an error on the website and/or internally.

Procedure in Case of Illicit Activities

If any user or third party believes that there are facts or circumstances indicating the illicit nature of the use of any content and/or the conduct of any activity on the web pages included in or accessible through this website, they must send a notification to "Yimoon Silver Jewelry, N. Schoderer", properly identifying themselves and specifying the alleged infringements.

Publications

The administrative information provided through this website does not replace the legal publicity of laws, regulations, plans, general provisions, and acts that must be formally published in the official journals of public administrations, which are the only instruments that attest to their authenticity and content. The information available on this website should be understood as a guide without legal validity.

Terms and Conditions of Contracting

The website www.yimoon.ch is owned by "Yimoon Silver Jewelry, N. Schoderer".

This website is available to any user and is subject to our terms and conditions: Privacy Policy, Legal Notice, Cookie Policy, and Terms of Use and Contracting.

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By using our website and browsing through it, you agree to our terms and conditions and commit not to use the website for illegal purposes.

For legal reasons, all electronic documents related to purchases are archived. You can access these documents from your customer account or by requesting them at info@yimoon.ch.

Description of Website Use

Through our website, we enable you to purchase 925 Sterling Silver jewelry.

The languages used for purchase communication are German or English.

The purchase process is as follows:

  1. Select the product category you want to visit to find a specific product.

  2. You can find various sections of our jewelry organized by category, featuring a wide range of 925 Silver Jewelry. Each category has sub-sections to make your search more precise.

  3. Once you have chosen a category, you can view all the products. For more information, click on a product to see different photos and measurements.

  4. When you have selected your favorite piece of jewelry, simply add it to your cart. You can view the cart at any time by clicking on it in the top right corner.

  5. Once all your jewelry items are in the cart, click on your cart. You must accept the "Terms and Conditions," and if you have any comments about the order, leave them in the provided box. Then, click "Checkout."

  6. If you want to add more items to the cart, you can go back or click "Continue Shopping."

  7. After clicking "Checkout," you will need to fill in all the necessary information to complete your purchase.

  8. You will then reach the payment method section. At all times, you can add your discount code on the right side. This is where you can enter it at the final step.

  9. Finally, choose your payment method: Twint, PayPal, or credit card. Click "Place Order."

  10. You will receive an email confirming your order within 24 hours, with order details. Your jewelry will be with you in a few days! The purchase confirmation will also be saved in your customer profile, if you have one. In any case, you can request it at info@yimoon.ch.

If your order has not yet been shipped, you can modify addresses or product quantities by emailing info@yimoon.ch with your order number.

Shipping

Shipments are made only within Swiss territory, unless otherwise specified by "Yimoon Silver Jewelry, N. Schoderer".

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Free shipping promotions offered by "Yimoon Silver Jewelry, N. Schoderer" will be processed with standard shipping, which takes 2-3 business days (Monday to Friday).

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The delivery date may vary depending on several factors: the availability of the chosen product, the shipping area, specific circumstances of each order, or issues with the delivery company. "Yimoon Silver Jewelry, N. Schoderer" is not responsible if the order does not meet the specified delivery timeframe.

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Deliveries and shipments are made every day of the week except Saturdays, Sundays, and public holidays.

Pricing and Taxes

The prices of all products on the "Yimoon Silver Jewelry, N. Schoderer" website (www.yimoon.ch) are displayed in Swiss Francs (CHF). The total price shown includes VAT. A breakdown of the pricing will be provided in the final order confirmation you receive via email.

Exchanges and Returns

If you are not satisfied with your order, you have 7 days from the day you received it and as long as it is in perfect condition, to return or exchange it.


To process an exchange or a refund, please contact us at info@yimoon.ch

If Your Order Arrives Broken or Defective

You have a period of 2 days to notify us of such an issue. We will provide you with a solution. The options are as follows:

  1. Exchange it for the same product.

  2. If the product is out of stock, we will exchange it for another product of equal value.

  3. We will refund the total amount.

Cancellation or Refund

You have the option to cancel your order at any time without incurring any costs, provided you notify us before the order leaves our facilities and is not in the hands of our carrier. Otherwise, you will need to wait to receive the order before processing a full return.

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Upon receiving the returned package, "Yimoon Silver Jewelry, N. Schoderer" will verify that it is in good condition, and we will process the refund within the following 15 calendar days from the date "Yimoon Silver Jewelry, N. Schoderer" receives the returned package.

Reporting a Defect or Error

To report a product defect or an error on our part, you have a 2-day window to communicate it to us. We will provide you with a solution.

 

The options available are:

  1. Exchange for the same product.

  2. If the product is out of stock, we will exchange it for another product of equal value.

  3. We will issue a full refund.

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Please send an email to info@yimoon.ch and include the following details:

  • Description of the issue with the product.

  • Photo of the product clearly showing the defect.

  • Your full name or order number.

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Once we receive this information, we will provide you with the appropriate solution. All procedures will be at no cost to you.

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Cases reported after the 2-day period will be handled differently, but we will still strive to provide a solution as quickly as possible and always in favor of the customer.

Warranty

We are committed to providing high-quality products and guarantee your satisfaction. Therefore, we offer a warranty of 1 year against breakages and defects, provided they are not caused by misuse.

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To assess any defects in the jewelry, we request that you provide photos or videos of the product to evaluate its condition. Additionally, we ask that you retain the defective product until instructed otherwise.

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Please note that we cannot offer any solution if we cannot verify the condition of the product.

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If we determine that the defect or breakage is due to production reasons, we will proceed to replace or refund the product, depending on the situation and the product in question.

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However, we cannot be held responsible in case of loss of the product.

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Please contact us if you have any questions or concerns about our warranty.

Validity of Offers and Discounts

The products on the website of "Yimoon Silver Jewelry, N. Schoderer" and their prices are available for as long as they are in the website catalogue and can be viewed.

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"Yimoon Silver Jewelry, N. Schoderer" reserves the right to make changes and modifications to the website, as well as to update products, change prices without prior notice, change descriptions and photographs.

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In the case of discount coupons, two discount codes cannot be applied at the same time, only one is allowed.

Customer Service

"Yimoon Silver Jewelry, N. Schoderer" is committed to always give the best solution to the customer even if this means a cost for the customer or for "Yimoon Silver Jewelry, N. Schoderer". If your case is not common, please contact us anyway, we will always try to find a solution for you. All claims, complaints and problems can be forwarded to us.

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Our customer service is also available to answer any questions you may have.

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Our customer service hours are from 10:00h to 17:00h, Monday to Friday. You can write to us at info@yimoon.ch.

Treatment of personal data

The processing of personal data on our website is carried out in accordance with applicable Swiss laws and regulations.

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The personal data we collect, such as name, e-mail address and contact details, is used only for the purposes for which it was provided, such as processing orders, providing customer support and keeping you informed about our products and services.

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We are committed to protecting the confidentiality and security of your personal data and will not share it with third parties without your express consent, unless it is necessary to comply with legal obligations or to provide our services properly, in which case appropriate measures will be taken to ensure the protection of your data.

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For more information about how we process your personal data and what your rights are in relation to it, please see our Privacy Policy.

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